Domande frequenti

Le risposte alle domande più comuni su materiali, ordini, spedizioni e cura dei gioielli Les Lulú.

1. The brand and its philosophy
What is Les Lulú?

Les Lulú is an Italian jewellery brand signed by the Broggian family, goldsmiths since 1962. It creates jewels conceived as the first everyday luxury: pieces in 925 silver, gold, natural gemstones and diamonds, made to be worn every day and treasured for a long time.

The brand ›

What does “the first everyday luxury” mean?

It means uniting the care and quality of fine jewellery with a lightness that invites you to wear your jewel every day. A Les Lulú accompanies ordinary gestures and makes them special: a luxury that stays close, made for everyday life.

Where does the name Les Lulú come from?

The name comes from the French “loulou”, an affectionate word for something small and precious that you hold dear. It is the idea that guides the collection: precious things to carry with you, every day.

What is the story of the Broggian family?

The Broggian family has cultivated the goldsmith’s art for over sixty years, since 1962, in the tradition of fine Italian craftsmanship. Les Lulú is the project of the second generation, Marco and Ilaria Broggian, bringing this heritage into a contemporary, everyday jewel.

Who is Les Lulú jewellery for?

Les Lulú is for those who love an elegant, versatile jewel to live with every day. It speaks to those who choose with awareness and look for pieces with meaning, to wear at work and in life’s important moments.

2. Materials and craftsmanship
What materials are Les Lulú jewels made of?

Les Lulú jewels are born from precious, carefully selected materials. The base of the creations is 925 silver (sterling silver) with 18K gold plating applied through PVD technology; some creations are crafted in 9K gold. Completing the collections, selected natural gemstones and lab-grown diamonds.

The materials ›

What is 18K gold PVD plating?

PVD (Physical Vapour Deposition) is an advanced technology that bonds a layer of 18K gold to 925 silver at a molecular level, through a high-resistance process carried out in a vacuum. It is the same treatment used for high-end watches and surgical instruments, chosen precisely for its endurance: the result is a finish that is particularly resistant to water, perspiration and everyday wear, longer-lasting than traditional galvanic plating, with a warm, even colour that stays true over time. Completing the plating, a veil of e-coating — a transparent protective layer applied electrochemically — wraps the jewel and increases its resistance to scratches, perspiration and the small gestures of every day.

What is 9K gold?

9K gold is a precious gold alloy: 375 thousandths of pure gold united with other metals that enhance its warm colour and strength. It is solid gold, worked through its entire structure, present in selected Les Lulú creations — the choice of those who desire the preciousness of gold in a jewel made to accompany every day and last over time.

What are lab-grown diamonds?

For centuries, the diamond reached us by a single road: mining, in the depths of the earth. In the mid-twentieth century, science opened a new way. In the 1950s, in a laboratory, it became possible for the first time to recreate the very same conditions of heat and pressure that shape the diamond in nature: from that moment, a true diamond — pure crystallised carbon — could be born in a few weeks, where the earth takes millions of years.

It is an achievement that unites beauty and responsibility: lab-grown diamonds are born in full respect of the environment and of people, with a traceable, transparent origin. This is why they are today the choice of more and more people, who seek the same magic with a new awareness.

Les Lulú chooses them with conviction. A lab-grown diamond possesses exactly the same characteristics as a mined diamond: the same composition, the same hardness, the same beauty. What changes is only the time in which it comes to life — shorter — and the sustainability of its journey. It is, quite simply, the most ethical and conscious choice one can make today.

Is Les Lulú jewellery suitable for sensitive skin?

Yes. 925 silver and PVD plating are materials designed for daily contact with the skin and comply with European regulations on nickel release. They are therefore suitable for sensitive skin as well.

Does the gold plating last over time?

Yes, and better than traditional plating. PVD technology bonds the 18K gold to the silver at a molecular level, creating a deep bond that goes beyond common galvanic gilding: it is the same technique chosen for high-end watches and precision instruments, precisely for its exceptional endurance. With the care described in the Jewellery Care section, the warm colour accompanies everyday wear and stays true to itself for a long time.

Jewellery care ›

What is the difference between a gold-plated jewel and one in 9K gold?

The difference lies in the craftsmanship. In the plated jewel, a base of 925 sterling silver is coated with 18K gold using PVD technology, which bonds the colour to the metal at a molecular level: a deep, highly enduring gilding, the same chosen for high-end watches. The 9K gold jewel is crafted entirely in gold alloy — 375 thousandths of pure gold with other precious metals — solid gold, worked in every part. Two crafts of excellence, each with its own character: the Les Lulú goldsmith signature can be recognised in both.

3. Natural gemstones
Which natural gemstones do you use?

For Les Lulú, the stone is often the beginning of everything. It is the aqua green of a chalcedony, the rare violet of a lavender jade, the warmth of a carnelian that sparks an idea and, with it, an entire collection. It is a dialogue with colour and matter that the Broggian family has known for generations, keeper of a long gemmological expertise. Every stone is natural, chosen one by one for its unique character; and for diamonds the choice is declared with pride: lab-grown, a gem identical to the mined one yet free of its impact. Stone after stone, stories to wear are born.

The stones ›

Why can two jewels with the same stone look different?

Because every natural stone is unique: shades, veins and intensity of colour vary slightly from one specimen to another. It is the signature of nature, and it makes every jewel an unrepeatable piece.

Do the stones carry a meaning?

Yes, each stone is associated with a meaning born of its history. These are symbols handed down through the centuries by different cultures: from ancient civilisations, which attributed virtues and qualities to gems, to the traditions that link them to emotions such as calm, love or balance. The meaning of each stone is described on every jewel’s page and in the dedicated section, so you can choose a Les Lulú also for what it represents.

The stones ›

What is a birthstone?

The birthstone is the stone traditionally associated with one’s month of birth. The custom has ancient origins, linked to the idea that each month corresponds to a gem with its own meaning; the modern tradition was born in the United States, where in 1912 the association of American jewellers established an official list of the stones of the month, still widespread today. In the United States, giving or wearing one’s birthstone is a much-loved gesture that adds a personal meaning to the jewel: this is why many Les Lulú creations indicate the stone of the month they belong to.

Do natural gemstones require special care?

Natural stones love gentleness, and the kind of care depends on their hardness. Hardness is measured on the Mohs scale, from 1 to 10: the diamond sits at the top with 10, while many coloured stones lie lower and are therefore more sensitive to scratches and knocks. Opal or jade, for example, ask for a little more attention than quartzes and agates, because their composition makes them softer. In general, a few gestures are enough — storing them separately, keeping them away from harsh products and cleaning them with a soft cloth — to preserve their colour and beauty over time. All the guidance is gathered in the Jewellery Care section.

Jewellery care ›

4. Colour analysis
What is colour analysis applied to jewellery?

Colour analysis studies the dialogue between colours and each person’s features: the tone of the skin, hair and eyes. Applied to jewellery, it helps identify the shades of metal and stone that most enhance the person wearing them.

Colour analysis ›

How to discover which jewels enhance your colours?

On the Les Lulú website you will find a colour analysis test: starting from your features — skin, hair and eyes — it suggests the shades of metal and stone most in harmony with you. It is an extra help, not a rule: every jewel can enhance anyone, and what truly matters remains personal taste.

Colour analysis ›

5. Sizes and fit
Which sizes are available for rings?

Les Lulú rings come in European sizes 49 to 56, selectable on each ring’s product page. For special requests, you can contact customer service: non-standard sizes may take about one month to craft.

Size guide ›

How do you find your ring size?

The Size guide shows how to measure the circumference of your finger in a few simple steps, right at home, to find the correct European size.

Size guide ›

How do you choose the length of necklaces and bracelets?

Every necklace and bracelet is born with a length designed especially for its shape, noted on the product page where relevant. For a particular measurement or a question about fit, you can contact customer service, who will find the right solution with you.

Can a jewel be resized?

Each Les Lulú ring size is crafted individually, so every ring keeps the size it was made in. For any sizing need, you can contact customer service, who will help you find the right size or arrange a made-to-order piece.

6. Care and maintenance
How do you care for gold-plated (PVD) jewellery?

Les Lulú gold-plated jewellery owes its lasting finish to PVD technology (Physical Vapour Deposition): a vacuum process that bonds 18K gold to silver at the molecular level, the same one used for surgical instruments and fine watchmaking. The result is a finish that stands up to water, perspiration and everyday wear far better than traditional plating. Keeping it beautiful takes just a few gestures: put your jewel on as the final touch, once perfume and creams have dried on your skin, wipe it with a soft cloth after wearing and store it in a dry place. For any question or need, customer service is happy to help.

How do you care for the silver?

Les Lulú 925 silver is finished with a rhodium bath, a precious metal from the platinum family: a treatment that preserves its colour and brilliance far longer, protecting the surface from the oxidation silver naturally undergoes over time. It is a detail of craftsmanship that makes all the difference in a jewel’s life. To keep it at its best, store it in a dry place, away from humidity, and wipe it now and then with a soft cloth.

How do you care for gold jewellery?

Les Lulú gold jewellery — the 9K gold pieces as well as the 18K gold finishes — asks for the same simple care, in a few gestures. To preserve its brilliance, wipe it with a dry cloth, or wash it with water and mild soap and dry it carefully; store it in a dry place, away from creams and harsh products. With everyday wear, small scratches may appear: they are part of a jewel’s life and, in time, professional polishing can restore its original look. For a refresh or any other need, customer service is at your disposal.

Can you wear the jewellery in the shower, the pool or the sea?

Yes, Les Lulú jewellery gets along well with water: what makes the difference are the substances it meets, more than water itself.

  • Sea: sea water does not oxidise; simply rinse your jewel with fresh water after bathing.
  • Shower: household water does not harm your jewel; it is best put on after shower gel and creams.
  • Pool: chlorine can affect the finish over time, so it is best avoided.
  • Thermal baths: thermal waters are aggressive and tend to oxidise metals; better to take your jewel off.
  • Sunscreens, perfumes and oils: they may contain chemicals that affect the surface, so apply them before putting on your jewel.

In short, your jewel goes on as the finishing touch, after creams and cosmetics.

How do you store jewellery when it is not being worn?

Every jewel is best kept in a dry place, away from humidity, ideally in its box or a soft pouch. Keeping the pieces separate prevents them from scratching one another and preserves their surfaces. For natural gemstones this care is especially precious, because it protects them from knocks and micro-scratches.

7. Orders and payments
Which payment methods do you accept?

Les Lulú jewellery can be purchased with all major credit and debit cards — Visa, Mastercard, Maestro, American Express and UnionPay — and with PayPal, Apple Pay, Google Pay, Shop Pay, Klarna and Amazon Pay. You can also pay by bank transfer, with the Les Lulú gift card and with USDC. Every payment takes place in a protected environment; the complete, always up-to-date list is in the Payment options section.

Payment options ›

Is cash on delivery available?

Payment for Les Lulú jewellery is completed at the time of ordering, with credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Amazon Pay, bank transfer, the Les Lulú gift card or USDC. Completing payment online makes shipping faster and the purchase simpler and more secure.

Payment options ›

Is payment secure?

Yes, every payment takes place in a protected environment and your data remains confidential at every step. Card transactions are handled by Shopify Payments, certified to the international PCI DSS Level 1 standard — the highest in the industry — over an encrypted connection with 3D Secure authentication. The other methods, such as PayPal and Klarna, apply their own certified security systems: your card details are never visible to Les Lulú.

Can you pay in instalments?

Yes, you can pay in instalments with Klarna and with PayPal. Both allow you to spread the amount over up to 12 months, based on the assessment made at the time of purchase: the two services define the available plan and its conditions, shown clearly at checkout before you confirm.

Payment options ›

Do you receive an order confirmation?

Yes, right after purchase a confirmation email arrives with your order summary. A second email lets you know your parcel is on its way, with the tracking number to follow the shipment. In your personal account you will always find the order number, details and tracking status of every purchase, updated in real time; for any question, customer service is happy to help.

Can an order be changed or cancelled after purchase?

Changes and cancellations are taken care of by customer service: simply contact customer service as soon as possible with your order number and, if the shipment has not yet left, your order will be changed or cancelled.

8. Shipping
Do you ship to Italy, and how much does it cost?

Yes, shipping to Italy is free on every order, delivered by tracked courier. All up-to-date details are in the Shipping section.

Shipping and returns ›

Do you also ship abroad?

Yes, Les Lulú ships across Europe and to the rest of the world. Within Europe, shipping costs €5.90 and is free on orders of €200 or more; for the rest of the world, costs are listed on the Shipping and returns page and are always shown clearly before you confirm your order.

Shipping and returns ›

How long does delivery take?

For available products, delivery takes 2–3 working days from the moment you order, by tracked courier. Occasional delays may depend on the courier or the destination, such as islands and remote areas. When a product is made to order, this is noted on its page; and if for any reason an item turns out to be unavailable, you are informed immediately at the time of ordering, with an indication of the timing: if it does not suit your needs, an immediate refund follows.

Can the shipment be tracked?

Yes. When your parcel leaves, an email arrives with the tracking number, so you can follow the delivery step by step. The same tracking is always available in your personal account, together with the details and status of every order.

How do duties and customs work for orders outside the European Union?

For orders shipped outside the European Union, the price shown already includes duties and customs charges: Les Lulú ships DDP (Delivered Duty Paid), with no surprise costs on delivery. The amount paid at the time of ordering is all it takes to receive your jewel at its destination.

9. Returns, exchanges and warranty
Is it possible to return a jewel?

Yes, Les Lulú allows 30 days from receipt of the order to return a jewel, an extended period compared to the 14 days provided by the right of withdrawal. The return can be requested directly from your personal account, or by writing to info@leslulu.com with the order number, to receive the instructions. The jewel must be returned intact, unworn and in its original packaging; once received and checked, the refund is issued via the same payment method used for the purchase, with a €10 contribution for return handling deducted from the refunded amount. Size exchanges are free.

Shipping and returns ›

How does a size or model exchange work?

To change size or model, simply contact customer care within 30 days with the order number: the exchange is arranged according to availability. Size exchanges are free. The jewel must be returned intact, unworn and in its original packaging. Rings are not resized, but they can be replaced with an available size.

Shipping and returns ›

Do Les Lulú jewels have a warranty?

Yes, all jewels are covered by the 24-month European legal warranty, valid for conformity and manufacturing defects. The warranty does not cover damage caused by improper use or wear: in these cases you can request a quote to restore the jewel to new. For any questions, customer care is at your disposal.

Warranty and repairs ›

Is a repair service available?

Yes, the Les Lulú after-sales service is always at your disposal. Describe your need to customer care: the work is assessed and you receive the method and timing to bring the jewel back to its best.

Warranty and repairs ›

10. Packaging, engraving and gifts
How are the jewels packaged?

Every Les Lulú jewel arrives in the iconic white lacquered box with its faceted shape, accompanied by the yellow shopper bag and the certificate of authenticity: everything needed for a perfect gift. On each product page, in the “How it arrives” section, you will also find an image of the packaging.

Is it possible to add a personalised engraving?

Personalised engraving is available on a selection of jewels, indicated directly on the pages of the products where it can be made. Not all jewels lend themselves technically to engraving, so the option appears only where the engraving enhances the piece at its best. Engraved jewels are made to order: for these, returns are reserved for cases of manufacturing defects.

How to choose the right gift?

To find the right gift you can rely on “The perfect gift” quiz — a few questions to reach the creation best suited to the person you have in mind — or use the catalogue filters, which let you search by stone, colour, occasion and meaning. The jewel pages, with materials, stones and symbolism, complete the choice with awareness. For personalised advice, customer care is at your disposal.

11. Purchases for retailers and companies
Is it possible to buy wholesale or become a Les Lulú retailer?

Yes, Les Lulú is open to collaborations with retailers and partners. All the information and the contact form are in the “Work with us” section, under “Retailers”, in the site footer.

Work with us ›